On our recent trip to London, we went in to the Apple shop on Regent Street. What a treat! It's spread out on two floors - downstairs is the main retail area and upstairs is the training floor. Apple have got this fabulous training program, with free lectures (you can sign up in advance or just drop in) and one-to-one training (to be booked in advance on the web, if you have an annual subscription with them).
When we were there, there was a general OS session starting, and about a dozen one-on-ones in progress. And there was lots of staff on hand for general retail questions too.
You can see the whole schedule of workshops on the website. They also offer training for the iPod and the iPhone! And they even have summer camps for the children (3 hours - free!)
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